Sales conditions: important information for your purchase

Art. 1 DEFINITIONS
Art. 2 OBJECT OF THE SERVICE
Art. 3 SALE OF PRODUCTS
Art. 4 DELIVERY
Art. 5 CUSTOMER DUTIES
Art. 6 PRICING POLICY AND PAYMENTS
Art. 7 LIABILITY
Art. 8 COPYRIGHT
Art. 9 RETURN AND REFUND POLICY
Art. 10 EXCHANGE
Art. 11 CONTRACT TERMINATION AND EXPRESS TERMINATION CLAUSE
Art. 12 PRIVACY

Art. 1 DEFINITIONS
• “ Site ” means the website www.merchandisingplaza.co.uk dealing with any kind of official licensed product.
•“ Customer ” means any person who purchases an item on the website, agreeing to the following terms and conditions.
•“MerchandisingPlaza” is managed by UpCommerce S.p.A. a company with VAT number n. 03376920710 Via di Motta della Regina snc - 71100 Foggia (FG) - Italia - Tel. +39 0881 024139
•“ Order ” is the form used to place an order, filled out by customer on the website.
• “ Products ” are the goods on sale on the website, according to general terms and conditions.
• “ Personalized products ” are the goods made upon specific request of customer.
•“ Price ” is the compensation for the merchandise sold.
• “ Contract ” is a distance contract which concerns any sale of products, according to General Terms and conditions.
• “ Return & Refund Form ” is the form that must be filled out and sent to UpCommerce in case of Cancellation of purchase .
•“ Return & Exchange Form” is the form that must be filled out and sent to UpCommerce in case of damaged merchandise.

Art. 2 OBJECT OF THE SERVICE
Merchandising is intended as the use of an established brand in relation to certain products and services, for the marketing of other products, such as gadgets or objects of mass consumption. The MerchandisingPlaza's online purchasing system gives user the possibility to buy any kind of merchandise he/she wants staying completely relaxed at home and choosing a product in stock.

Art. 3 SALE OF PRODUCTS
•Products are on sale according to terms and conditions provided for the Contract published on the website when placing an order. Products can only be purchased online by the automated procedures of MerchandisingPlaza . Any attempt to purchase and/or book by e-mail, fax or any other means will not be accepted.
•According to the present agreement, this is considered concluded and accepted by both the parties only when products are delivered to the Customer from UpCommerce Spa.
•Personalized Products are created on demand depending on the options selected on our website. These products are excluded from return and refund policy.
•Prices and Products can undergo change, without notice.
•There are no restrictions about the number of Products you can purchase on each transaction (excepting for limited availability).
•For your enquiry help desk service is available on the Website in the section “CONTACTS” and “FAQ” or via e-mail at the following address customercare@merchandisingplaza.com ;this are the only means by which is possible to contact us.

Art. 4 DELIVERY TIMES AND POLICY
•All orders are dispatched by Express Courier Service or International Courier Service to the shipping address.
•Delivery time of Products: the delivery time indicated by each manufacturer and/or distributor is available in the "Cart" page next to each product".
•In case of unavailability of one or more Products after the Order, UpCommerce can proceed to the shipment of the other products ordered by Customer. Partial delivery shall be considered valid and it does not give customer the right neither to refuse the delivery nor to any compensation. Further information can be found in the section "Deliveries".
Further information can be found in the section “Deliveries”.

Art. 5 CUSTOMER’S DUTIES
•To purchase any of our Products, Customer needs to sign up to the Site, in order to give us the information required not only to process the Order but for the shipment/delivery of the Products. Registration is free.
•You are not allowed to enter false and/or fictitious information during the registration procedure; personal information and e-mail address must be your own personal details and not of any other person or false.
•Customer will pay the Price of the purchased Products (including shipping charge) and will store a copy of the purchase confirmation sent by UpCommerce to the e-mail address given by Customer during the registration.
•By completing a purchase you hereby acknowledge and agree that you have read and agree the present General Terms and Conditions of Purchase.

Art. 6 PRICES AND PAYMENTS
• Prices are expressed in Euros are include the Value Added Tax (V.A.T ) in force for the concerning products categories.
•Delivery charge is included In the final price of the order.
•Products can be paid with Credit Card, Bank Transfer, Sofort Direct eBanking (only for customer with a bank account in Germany, UK, Austria, Switzerland, Belgium and Holland) or Cash on Delivery ( Italy only). Accepted Credit Cards : Visa, Visa Electron, Mastercard, Bankpass, Postepay.
Further information can be found in the section “Payments”.

Art. 7 LIABILITIES
•UpCommerce is not responsible for delays in carrying out duties, according to the Agreement, if this delay has been caused by a force majeure.
•UpCommerce is not responsible for any potential fraudulent and illegal use of credit cards upon the payment of the purchased products by a third party. UpCommerce is never able to know the credit card number of the Customer or rather the 16 numbers identification code. This code is transmitted directly to the bank management services through the opening of a protected connection.

Art. 8 COPYRIGHT AND BRANDS

•Brands, logos and any other distinguishing marks that are in the Site belong to their respective owners.
•The use of brands, logos and any other distinguishing mark (including reproduction on other websites) is forbidden unless expressly stated otherwise.
•The materials displayed on the website (text, graphics, animations and images) are protected by copyright .

Art. 9 RETURN AND REFUND POLICY

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us info.us@merchandisingplaza.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post,

fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your

exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The costs of returning the goods will be at our expense.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Regulatory sources Art. 49 paragraph 1 h), paragraphs 4 and 5; art. 22 paragraph 1 e) Consumer Code; Annex A, Legislative Decree 21/2014 amending the Consumer Code.

The right of withdrawal provided for in Articles 52 to 58 for distance and off-premises contracts shall be excluded in respect of:

(c) the supply of goods which are tailor-made or clearly personalised.

Art. 10 EXCHANGE
If the Product purchased arrives damaged, or in case of receiving a different product, the Customer, within 10 (ten) days from the receipt of the goods, may begin the “Return and Exchange” procedure by filling out the form.
•The Customer must send the purchased product with the original packaging to the address indicated by UpCommerce. Delivery charges are at customer’s expenses.
•UpCommerce reserves the right to accept the customer’s request verifying, once receipted the goods, the motivations indicated in the form.
•In case of acceptance of request, UpCommerce, will replace the product and send it at its own expenses.

Art. 11 CONTRACT TERMINATION AND EXPRESS TERMINATION CLAUSE
•UpCommerce has the right terminate the Contract by giving simple communication to the customer indicating the reason; In this case the Client shall only be entitled to the refund of the amount already paid.
•It is excluded any right for the Customer to be compensated for the damage, as well as any contractual or extra contractual responsibility for direct or indirect damages to persons and/or things, caused by non-acceptance, even partial, of an Order.

Art. 12 PRIVACY
The data provided by the Customer required to execute the Contract are treated in compliance with the dispositions of the pursuant to articles 13 and 14 of EU Regulation 2016/679.
For any other information see the “PRIVACY”.

Art. 13 IDIOM
The Sale Agreement is written in different languages: Italian, French, Spanish and English. In case of discrepancy in the translation, the Italian version will prevail.

Art. 14 COURT’S JURISDICTION
The Agreement will be governed by and construed in accordance with Italian laws.
For any dispute arising from this Agreement or related to it will be competent:
a) the Court of the place of residence or domicile of the ,Customer, if the Customer is a consumer under the current legislation;
b) exclusively by the Court of Foggia, Italy, in any other case.

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